Repair
Since 1999 we have been providing independent repair services to Manufacturers, OEMs, and third-party service contractors for enterprise hardware. With 25 years experience of providing worldwide repair services, we have continuously grown our expertise of in-depth board and micro mechanical repair. By reverse engineering new techniques we are focusing on reducing waste and risk while maintaining strict quality gates.
Repairs executed
Supported part numbers
Board Repair
Enterprise equipment includes highly complex, multi layer, intelligent motherboards and PCBAs to connect with the user’s environment. These components tolerate constant operations and fluctuating conditions, but eventually everything breaks down.
Sprague Europe reverse engineer these components to identify the root cause of problems, even without schematics. Once we find the issue, our purchasing department dedicate themselves to sourcing the End of Life components necessary for repair.
Using dedicated tools, techniques and strict quality controll processes, our IPC-certified team members perform component-level repairs on the boards.
Micro Mechanical Repair
Since our foundation our core business has been tape drive repair. Within this, fixing the read/write heads has always been our biggest focus and challenge. These sub assemblies become more precise and sensitive with every generation, forcing us to align components with micron precision. Our team can solder with wires less than a quarter the thickness of a human hair.
Tape drive heads and many other sub assemblies are unavailable post manufacturing, forcing us to develop incredibly high level reverse engineering techniques. Through these we gain valuable insights, innovative ideas and world leading processes that we then apply in new markets.
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Tape Drives
From origin our core business is the repair of tape drives. Where we started in 1999 with the repair of DLT tape drives for third party maintenance companies, it has succeeded in repairing up to the LTO-9 generation for OEMs worldwide.
Leveraging on the micro mechanical expertise we are positioning ourselves as a truly independent service provider for out of warranty products for OEM and Third-Party maintenance contractors worldwide. It ensures independence from Manufacturing for availability, as well as keeping the contract cost and waste down.
We cover the repair of every manufacturer, brand, generation, and variation of the DLT, SDLT, LTO, and Jaguar drives. For specific request you can contact our sales representatives.
Tape Libraries
For personal or small business usage, a standalone tape drive with manually swappable cartridges is more than suitable. When operating at scale however, the most efficient method is an automated tape library.
These range from 1U rack mount units to 2+ metre tall behemoths that stretch across entire data centres. Of vital importance to these are their internal picker robots, which seamlessly move tapes around the library.
Unfortunately, the combination of force, lightweight efficient design and constant use mean these robotic pickers break down. Our team leverage our micro mechanical and board repair skill in order to get things moving again.
We cover the repair of all brands and sizes, and can support the sourcing and maintenance of loose spares such as power supplies, controllers and magazines. Our sales team would be delighted to help out with any specific requests.
Storage Controllers
The main alternative to tape storage is Hard Disc Drives (HDDs) or Solid State Drives (SSDs). These too require safe storage and management, to which our team seamlessly transfer their skills and expertise in repair and maintenance.
All data carrying devices within our facility are processed in our secured “cage” area, accessible only to approved personnel. In addition we provide custom services regarding data wiping and recertification of all storage media, including HDD, SSD and tapes.
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Network Switches
With the drive for extending the services to complementary hardware, we initiated the repair of Network Switches in EMEA in 2017. Now enjoying worldwide recognition from both OEMs and manufacturers we provide in depth board repair services for enterprise network switches. Utilising our incredible testing facilities and reverse engineering processes, we provide repaired Network Switches against the highest specs and quality gates with the lowest waste.
Our team is covering repair of over 800 different part numbers (and growing) for multiple brands. While we are specialised in Dell Switches, we are also well versed in repair of Cisco, Juniper, Huawei, Brocade, Mellanox, Celestica, and Aruba switches. For repair quotations you can contact our sales representatives.
Custom
As our team is leveraging experience and drive for Micro Mechanical and board repair, it is always looking for the next opportunity. We are eager to use this valuable asset for your needs.
However, the common business is focused on IT equipment, it explores and provides repair and other services for different markets. We have already proven to be a reliable service provider for the repair of music equipment, servers, bicycle battery packs, and power supplies.
Sprague Europe is a truly independent service provider that is flexible and motivated to invest in your needs, to bring the cost and risk down within your chain. Creating less waste due to in dept repair and shortening the chain by additional services.
Your questions,
answered
Can all types of tape drive be repaired?
With 25 years of experience our team is dedicated to repair all incoming field returns to 100% yield. Sprague maintains the processes and spares in order to repair your DLT, DAT, LTO, and Enterprise drives.
For more exotic drives, please contact our sales department to align the expectations.
What is the turn around time for a repair?
Our team provides a 5 day turn around time for your repairs. Necessary to conduct this is an overall mix. High demand on certain parts might affect the turn around time on this particular part.
In the case that cosmetics will need to be reworked back to A-grade it could impact the overall turn around time.
Always keep in contact with our sales department to be updated about these constrains.
How do I know if Sprague is able to provide me the repair service?
Our team is specialized in micro mechanical and board repair, with focus on Tape Drives, Tape Libraries, Network Switches, Storage Controllers, and Servers.
However, our team of engineers is eager to repair your gear. Send us your request, and we will discuss the possibilities to set up your repair demands in house, and make sure the processes will be compliant to our and your quality needs.
Does Sprague provide warranty?
Sprague provides a 12 month warranty to their generic customers for both sales as repair.