Privacy statement

This privacy statement was published on 9 May 2018 for all registered customers. For all objections and questions regarding your privacy, you can contact Sprague Europe b.v. attaches great importance to your privacy. This Privacy Statement describes how we collect, use, store and protect your personal information.


This privacy statement applies to every website, application, service or tool of Sprague Europe b.v. (together "Services") to which this privacy statement is referred, regardless of how you open or use it.

Personal data we collect

What are personal data?
Personal data are data relating to an identified or identifiable natural person. An identifiable natural person is someone who can be directly or indirectly identified by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more specific factors of the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. We do not consider personal data as anonymous or data that are combined with other data so that they cannot be used in any way to identify a specific person. We collect your personal information when you use our Services.

We collect personal information from you that you use when you: use our Services, create an account with us, enter data on a web form, update or add data to your account or communicate with us in any other way.

Some personal information, such as a way to identify yourself, is necessary to conclude our User Agreement. The delivery of all other personal data happens on a voluntary basis, but it is necessary to use our Services, such as creating RMA number or sales data necessary to conclude a transaction.
We may collect personal information as shown below.

Personal information that you provide when you use our Services or when you register for an account with us

• Identification information such as your name, addresses, telephone numbers or e-mail addresses when you register for an account with us.
• Add other data that you generate or that are connected to your account such as product description to the RMA.

Personal data that we collect automatically when you use our services or when you register for an account with us

We collect your browser info and your IP address.

How we use your personal information

We use your personal information to keep a contract with you and provide our Services, comply with our legal obligation, protect your essential interests or if necessary for public order.

We do not pass on your personal details to third parties. We also do not disclose your personal information.

Ways to access, check, correct and delete your personal information

Access, correction and deletion of your personal data

You can view, check and change all data by logging into your own account. You can delete specified personal information by sending an e-mail message to

At your request we will close your account and delete your personal data as quickly as reasonably possible, in accordance with the applicable national legislation.

Sprague Europe b.v.
Privacy statement
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